At EDcare, we have ensured a seamless system for delivering the products to our customers. We understand the importance of data privacy in addition to the seamless delivery of products. This Delivery Information Guide will provide all the information you need to know about the process involved in the delivery of your products.
Customers can smoothly navigate all the products available at EDcare through our online interface. Once the product is selected, customers can choose from the multiple payment options available.
Once the order is placed and the payment is confirmed, our fulfillment team reviews and verifies this order. This process is generally completed in 24-48 business hours.
Customers are advised to carefully review their order, as no refunds are eligible after the shipment.
After the order is confirmed and the payment is verified, the customer will receive a confirmation notifying them about their order, shipping, and estimated delivery date.
It is advised to the customers that if they notice anything wrong or missing with their order, they must submit the cancellation request at this stage. The detailed process for product cancellation can be found in the return policy section.
Further, the products, as presented in the confirmed order, will be packed and boxed securely. The packaging is done in a manner to ensure that the contents in the packaging are not damaged in any way.
On the final package, only the information necessary for transport is present. Except for this, there is no mention of the contents of the products to maintain individual privacy.
The delivery is carried out via services from reliable and secure delivery partners. Once the order is shipped, customers receive a tracking link that will allow them to observe the status of their delivery.
Generally, the time required for delivery can differ based on several factors, such as customer location, weather conditions, location serviceability, and external factors.
Normally, the estimated delivery time for metro cities is 3-6 business days, and for rural and remote locations is 5-10 business days.
However, there can be some delays due to uncontrollable factors such as weather conditions, courier delays, local restrictions, or other logistical issues. In such circumstances, we will ensure that the product is delivered at the earliest possible date after these issues are taken care of.
In case the product delivery fails (for uncontrollable reasons), the delivery will be re-attempted, or a refund will be initiated.